Shipping

We want you to enjoy your Big Ring goods as soon as possible after placing your order.

We aim to dispatch all orders within 48 hours of your order. Australian orders are sent via Australia Post. All international orders are sent via express services (Aus Post ,DHL, UPS or equivalent).

In most cases, your order should arrive between 5 and 7 days after placing your order, when shipped to an Australian address. Delivery to locations outside Australia may take up to 4-21 days or more if the express option is selected .

The time frames above are estimates only and The Big Ring  makes no guarantees nor accepts any liability for deliveries that occur outside these estimates.

How will your order be delivered?
Orders despatched to addresses within Australia are delivered by Australia Post.
Orders despatched to addresses outside Australia are sent (wherever possible) via express services (Aus Post,DHL, UPS or equivalent).

The only exception to this is New Zealand, where we ship via a dedicated weekly flight between Melbourne and Auckland. Please note that this may mean deliveries to New Zealand may take between 7-10 days after you’ve placed your order. It will be 7-10 days plus local delivery times.

Orders may also be delivered via Registered Post, upon request.

Free shipping
Shipping for all orders over AU$150 (including GST) shipped within Australia or AU$250 (excluding GST) shipped outside of Australia are FREE.

Please Note: BULKY ITEMS – Will attract a cost recovery surcharge – Frames, Shoes, Helmets are considered bulky items, additional freight chargers will show at time of check out.

Shipping rates
Orders under $150 (including GST) shipped within Australia or under AU$250 (excluding GST) shipped outside of Australia will ship at a fixed rate of:

  • Within Australia: $9.00
  • Express Within Australia $12.00
  • International: $39.00
  • Please Note: BULKY ITEMS – Will attract a cost recovery surcharge – Frames, Shoes, Helmets are considered bulky items, additional freight chargers will show at time of check out.Shipping costs do not include overseas taxes, duties or tariffs and will be payable by the customer (see the guidelines below).

Goods Purchased Online for Personal Use
You may be charged customs duties and taxes for something purchased online because:

  • Duties and taxes are most typically not included in the price of the goods you purchase online, and might not be included in the overall shipping costs you pay to the online retailer.
  • When purchasing goods online, some or all of these goods may not originate in the country you reside in, therefore are subject to a customs duty which is a tariff or tax imposed on goods when transported across international borders.
  • When goods are not shipped domestically (within your country) or within a single customs union, such as the European Union, you are liable to pay any inbound duties and taxes which your local customs authority deems appropriate.
  • To ensure the courier can deliver your goods in the shortest possible time after entering your country or customs union, pays the customs authority on your behalf for any duties and taxes that are due on the goods.
  • Once the duties and taxes are fully repaid the goods will be delivered to you.
  • What may be payable, if anything, depends on where the goods are sent from, the type of goods, their transactional value and the weight of the package.

When buying goods online, you should always check whether they are either being sent to your address from:

  • Your country
  • Another country
  • Outside your customs union country
    Note: Different rules apply when buying goods for commercial use.